Privacy Policy

Effective Date: April 30, 2025

Spike On Site (“Spike”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our job dispatch and waste removal management platform (the “Platform”).

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, phone number, and account credentials
  • Billing and payment information
  • Service address and site details
  • Job and dispatch records, including bin placement and removal details
  • Communications and support requests

We also collect information automatically, including:

  • Log data (IP address, browser type, pages visited, timestamps)
  • Device information
  • Location data when you use driver or dispatch features
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Platform
  • Process and manage job orders, dispatch, and billing
  • Send service notifications and updates via SMS, email, or push notification
  • Track fleet locations and driver activity
  • Comply with legal obligations
  • Respond to inquiries and provide customer support
  • Detect and prevent fraudulent or unauthorized activity

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate the Platform (e.g., cloud hosting, payment processors, SMS providers)
  • Drivers and dispatchers as necessary to fulfill service requests
  • Accounting and invoicing integrations (e.g., QuickBooks)
  • Law enforcement or regulators when required by applicable law
  • Successors in the event of a merger, acquisition, or sale of assets

4. Data Retention

We retain your information for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Security

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS) and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of certain data processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info@spikesos.com.

7. Cookies

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can control cookie settings through your browser, though disabling cookies may affect Platform functionality.

8. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. Continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Spike On Site

Email: info@spikesos.com

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